Lubbe Panelbeaters Privacy Statement

1. Purpose

Lubbe Panelbeaters is committed to protecting the privacy of all clients in accordance with the Protection of Personal Information Act (POPIA). This statement explains how we collect, use, store, and safeguard personal information.

2. Information We Collect

We may collect the following personal information:

• Name, contact details, and address.

• Vehicle details (registration, VIN, make, model).

• Insurance information (policy number, insurer details).

• Payment information (where applicable).

3. Use of Information

Personal information is used for:

• Preparing quotations and processing repair authorisations.

• Communicating with clients throughout the repair process.

• Liaising with insurers and assessors.

• Processing payments and issuing invoices.

• Maintaining service records for warranty purposes.

4. Sharing of Information

• Information may be shared with insurers, assessors, and suppliers strictly for repair and claim purposes.

• We do not sell or disclose personal information to third parties for marketing.

5. Data Security

• Personal information is stored securely in physical and electronic formats.

• Access is restricted to authorised staff only.

• Reasonable measures are taken to prevent loss, misuse, or unauthorised access.

6. Client Rights Under POPIA

Clients have the right to:

• Access their personal information held by Lubbe Panelbeaters.

• Request correction or deletion of inaccurate information.

• Withdraw consent for processing, subject to legal and contractual obligations.

• Lodge a complaint with the Information Regulator if they believe their rights are infringed.

7. Retention of Information

Personal information will be retained only as long as necessary to fulfil contractual, legal, and warranty obligations.

8. Updates to This Statement

Lubbe Panelbeaters may update this Privacy Statement from time to time to remain compliant with POPIA and industry practices.